Do Overs
A few weeks ago, my boss came into work after having been off for training the previous day, and she snapped at me. I'd left a note on her desk because I knew she'd have fifty million emails to wade though. The note explained that our regional office called and needed someone to sit in on a last-minute conference call in a few hours. "Did you get another manager involved?" she snapped. "No, I wanted to wait and talk to you." Then she stomped off ... Minutes later, she returned to my desk. "I'm sorry. I didn't even say good morning. Can we start over? How are you? Anything happen while I was gone?" Thankfully, it all worked out. Better yet, for the first time ever, she got a chance to have an honest-to-goodness do over at work. She's truly been working on her sometimes-impulsive over reactions. I gave her grace. In fact, later I told her how proud I was that she was able to step back, take a deep breath, and calmly handle that unexpect